Last updated: September 15, 2026

ArtistCastle.com (“ArtistCastle,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit artistcastle.com or purchase our digital design products (digital papers, backgrounds, printable wall art, patterns, and related creative resources).

1. Information You Provide to Us

We may collect personal information that you provide directly, including:

• Name, email address, and billing details when you create an account or place an order
• Information you enter into our contact or support forms
• Your email address if you subscribe to our newsletter
• Any information you include in messages you send us

2. Orders and Digital Purchases (WooCommerce)

ArtistCastle uses WooCommerce to process orders for downloadable digital products. When you make a purchase, we collect the information needed to complete the transaction, such as your name, email address, and billing information, and to provide you with access to your digital downloads. Order details are stored in our WooCommerce database so we can process your purchase, provide customer support, and give you access to items you’ve bought.

3. Payment Processing (PayPal)

Payments on ArtistCastle are processed through PayPal. When you check out, your payment details are submitted directly to PayPal and are handled according to PayPal’s own privacy policy and security practices. ArtistCastle does not receive or store your full payment card or PayPal account credentials. We may receive limited transaction information from PayPal (such as confirmation that a payment was completed) to fulfil your order.

We encourage you to review PayPal’s Privacy Statement to understand how PayPal handles your information.

4. Contact and Support Communications

If you contact us through a form on our website or by email, we collect the information you provide (such as your name, email address, and the content of your message) so we can respond to your inquiry and provide support. We keep these communications for as long as reasonably necessary to resolve your inquiry and maintain accurate customer service records.

5. Newsletter and Email Subscriptions

If you subscribe to our newsletter, we use your email address to send you updates, new product announcements, and promotional content. You can unsubscribe at any time by using the unsubscribe link included in every email we send, or by contacting us directly. Unsubscribing will stop future marketing emails but does not affect transactional emails related to orders you’ve placed.

6. Automatically Collected Information

Like most websites, ArtistCastle automatically collects certain technical information when you visit, such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. We use this information to operate the site, diagnose technical issues, and understand general usage patterns.

7. Analytics

We use Google Analytics, implemented through the MonsterInsights plugin, to help us understand how visitors use our website (for example, which pages are popular and how visitors arrive at our site). Google Analytics processes information about website usage and devices to provide analytics and reporting. How Google processes this information is governed by its applicable terms and privacy practices. Google Analytics uses cookies and similar technologies to collect this information; you can learn more in Google’s Privacy Policy and opt out using the Google Analytics Opt-out Browser Add-on.

8. Cookies

ArtistCastle uses cookies and similar technologies to operate the website, remember your preferences, keep your shopping cart working, and, where applicable, measure site usage. A cookie consent tool is used to manage cookie preferences on the site. For a full list of the cookies we use, their purpose, and how to manage your preferences, please see our Cookie Policy.

9. Affiliate Links and Third-Party Websites

Some content on ArtistCastle may include affiliate links. If you click an affiliate link and make a qualifying purchase, we may earn a commission, generally at no additional cost to you. This does not affect the price you pay. Affiliate relationships do not influence the objectivity of our general privacy practices, and specific affiliate disclosures are also provided near the relevant content, as required.

Our website may also contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

10. How We Use Your Information

We use the information we collect to:

• Process and fulfil orders and deliver digital downloads
• Respond to customer service and support inquiries
• Send transactional emails (such as order confirmations)
• Send newsletters and marketing communications, where you have opted in
• Maintain, secure, and improve our website
• Understand how visitors use our site through analytics
• Comply with legal obligations

We do not sell your personal information.

11. Service Providers

We work with third-party service providers to help operate our business, including our web hosting provider, WooCommerce/WordPress plugins, PayPal (for payment processing), MonsterInsights/Google Analytics (for analytics), and our email/newsletter service provider. These third parties may process information as necessary to provide their respective services, subject to their own terms, privacy policies, and applicable data-protection obligations.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, such as maintaining your order history, responding to inquiries, complying with our legal and tax obligations, resolving disputes, and enforcing our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

13. Security

We take reasonable measures to help protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. International Visitors and Your Privacy Rights

ArtistCastle welcomes visitors from around the world, including the United States, United Kingdom, and European Economic Area (EEA). If you are located in the UK or EEA, you may have rights under UK GDPR or the EU General Data Protection Regulation (GDPR), and if you are located in certain US states, you may have rights under applicable state privacy laws. Depending on your location, these rights may include the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

15. Requests to Access, Correct, or Delete Your Information

To exercise any applicable privacy rights, or if you have questions about the personal information we hold about you, please contact us using the details in Section 19. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.

16. Children’s Privacy

ArtistCastle’s website and products are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

17. Advertising (Google AdSense)

ArtistCastle uses Google AdSense, an advertising service provided by Google, to support advertising on our website. Google and its advertising partners may use cookies or similar technologies to serve, measure, and personalize ads based on your visits to this and other websites, subject to your consent choices where required.

For visitors in the EEA, UK, and Switzerland, we use Google’s consent management platform to provide applicable consent choices. For visitors in supported U.S. states, applicable privacy and opt-out choices are provided where required.

You may manage your choices through the consent or privacy controls presented on our website, where applicable.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: branding@artistcastle.com

This Privacy Policy works together with our Cookie Policy and Terms and Conditions.